Imagine a council officer using AI to summarise a resident’s case. The summary reads well. Checking it means reopening the original documents, and the next appointment starts in five minutes.
How much time has the tool actually saved? Who takes responsibility if it missed something important?
For public sector leaders planning for 2027, the biggest AI challenge is making room for careful judgement inside services already under pressure.
At DigiGov, our team heard speakers acknowledge staff anxiety about AI and job losses. Conversations also returned to the quality of data feeding these systems and the need for people to assess their outputs.
Those concerns echo wider findings. In July 2026, the government’s Local AI team reported feedback from 60 councils: guidance was too abstract for everyday decisions, while skills to procure and govern AI remained a problem.

Human oversight needs time and authority
A named reviewer cannot provide meaningful oversight without access to the original information or permission to challenge the result.
Take the council summary. A useful review process would identify facts requiring verification, such as dates or eligibility details. The officer should be able to trace those facts to their source.
For each workflow, agree:
- Which outputs need checking before anyone acts on them?
- Who can pause the process when something looks wrong?
- What happens when that person is unavailable?
- How will the service continue if the AI tool is switched off?
Then rehearse those steps with a deliberately flawed output.
A research by the Ada Lovelace Institute in February 2026 found an AI-generated summary that incorrectly suggested a client had expressed suicidal thoughts. A social worker caught the error before it entered the case note. Had it gone unchecked, it could have influenced later decisions about that person’s care.
Use that kind of mistake to test your own safeguards. Give staff a fictional case summary containing a consequential error and ask them to check it against the source material under realistic time pressure.
Can they catch and correct it before anyone acts? If checking takes longer than the workflow allows, build that time into the service before expanding AI use.

Supplier AI features need their own review
One concern raised in our DigiGov discussions was AI entering departments through software they already use. An existing supplier relationship can make a new feature feel familiar before anyone has assessed what it changes.
A meeting assistant, for example, could introduce new questions about where recordings go and how long they remain there.
Ask suppliers to disclose new AI features before activation. Establish what information each feature can access and whether the organisation can disable it. Name a service owner responsible for approving changes, with security and procurement support.
For AI agents that can take actions, define the permissions explicitly. Drafting a response and sending it to a resident requires different controls.
AI-generated software still needs security checks
The same responsibility extends to development. Developers we met at DigiGov were using or exploring AI coding assistants, raising a practical question about how their suggestions are checked.
Government guidance updated in August recommends additional vulnerability scanning and checking dependencies introduced by coding assistants against trusted sources.
An AI-generated function may work while relying on a vulnerable open-source package. Review the code and scan its dependencies before release. Keep monitoring afterwards, because a component’s risk can change when a vulnerability is disclosed.
Put checks where people already work
For 2027 planning, start with one live workflow. Assign an owner and test the review process before expanding it. Budget for the checking work.
Meterian supports the software security part of that approach. HEIDI helps developers identify vulnerable dependencies and suggested fixes while coding. Meterian’s wider platform provides continuous dependency monitoring and licence risk checks within development pipelines.
Talk to Meterian about checking the open-source components in your public services, including software built with AI assistance.



















